▸ Tickets for shows that have been reprogrammed according to the new calendar remain valid even if a change of date, time or place has been necessary. The holders of these tickets will be contacted to be assignednew seats according to the new regulations, ensuring where possible that a ticket with the same value is provided.
▸ Those who have a ticket issued for an event in the previous calendar and can no longer participate, may request a refund.
▸ Those who have purchased a ticket for La fille du régiment will be able to choose whether to convert it into a ticket for another scheduled event or ask for a refund. They will still have a pre-emption on the purchase of the ticket in 2021.
▸ Those who have purchased a carnet(set of tickets) can replace La fille du régimentwith another title from the new 2020 programme and, if the value of the ticket is lower, get a refund equal to the price difference.
▸ The shows in scenic form at the Donizetti Theatre, with the exception of Belisario, will be staged in the stalls; the audience will sit only in the boxes and in the gallery.
▸ Anyone who has purchased a ticket, a carnet (set of tickets) or a season ticket for the shows previously scheduled will in any case be informed directly about the procedure for confirming, changing or cancelling the tickets.